Cancelling a change

A change that is not live yet can be cancelled. It never goes live, nothing on your website changes, and its approval button stops working. A change that is already live cannot be cancelled: ask for it to be undone instead, as Undoing a change, and versions says.

The person who asked for it, or anyone whose access to that website is higher than theirs. Two people at the same level cannot cancel each other’s changes. Stillsite support can cancel any change. Who can see and change your website lists the levels, from the lowest to the highest. The same people may approve a change.

Press Review and approve in the approval email. Under the change is Cancel this change. You are asked to confirm, so a slip of the finger cancels nothing: press Yes, cancel it, or No, keep it to go back.

The page then says the change is cancelled, with a button to your website and one to your dashboard, and under them Stevie asks Why did you cancel this change? It says the same whenever you come back to it, from the email or with your browser’s back button.

Open the change on your website’s dashboard and press Cancel request, which is there when you may cancel it. Then Yes, cancel it to confirm, or Keep it to go back. The change shows as Cancelled straight away, and stays open so you can tell Stevie why you cancelled it.

Reply to any email about the change and ask for it to be cancelled, for example “Please cancel this one, I don’t need it any more”. Stevie works out which change you mean, and asks you when more than one could be meant. You can also send a new email naming the change.

Stevie can cancel only what you could cancel yourself on your dashboard. You get an email back saying it is cancelled, or why it could not be: it is live already, it was cancelled already, or it was asked for by someone whose access is higher than yours. The email that says it is cancelled asks why, with Good and Bad.

Each way of cancelling asks you why, because a cancelled change is the clearest sign that Stevie got something wrong. Pick Good or Bad, and say in the box what was wrong with it: the wrong page, the wording, how it looked, or that you simply changed your mind. It is optional, and it never undoes the cancel or starts a new change. Rating a change says more.

If someone with higher access cancels a change you asked for, Stevie emails you to say who cancelled it. Nothing on your website has changed, and you can ask for it again at any time.